FAQ

General questions

For More Information About Our Product & Services. Please Feel Free To Drop Us An Email. Our Staff Always Be There To Help You Out. Do Not Hesitate!

I'm very interested, but need more reassurance. Can you help?
I'm very interested, but need more reassurance. Can you help?
Absolutely – There is nothing more reassuring than a phone call. Feel free to go to our contacts page and give us a ring. Or alternatively send us an email on our many enquiry links throughout the website. If you want to call us or message us, we would love to hear from you. Our telphone number is +86-18826315313
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What do you specialise in? Are your parts new or used?
What do you specialise in? Are your parts new or used?
Excavator Parts and Machinery Sales Limited specialises in aftermarket, lower cost excavator parts. These parts are brand new with outstanding quality.
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What are the freight options?
What are the freight options?
We use Courer, air and sea freight. All large parts are listed with sea freight included to your door if you are in South America,North America,Europe, Africa, Pacific or Australasia. If you are from outside of these countries the prices are FOB, China. For smaller items like turbos and alternators – the price listed includes courier to your door. This excludes clearance costs for all countries except China.
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Your prices are very good, are the parts new?
Your prices are very good, are the parts new?
Yes absolutely, they are Brand new parts and are aftermarket. That means they are made by a non-marketed suppliers that have no franchise costs.
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How can I be sure the part will fit my excavator?
How can I be sure the part will fit my excavator?
A great deal of this comes down to the info you give us when ordering. when ordering try to give us as much of the following info as possible: – Correct model number ( this will be on the same tag as the serial number ) – machine serial number – Any numbers on the part itself – Any measurements you are able to get ( these maybe requested from you prior to dispatch regardless )
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Does excavatorparts stock all of these parts?
Does excavatorparts stock all of these parts?
We do hold a great deal of parts in stock. But the majority of the parts is sent direct from our supplier to you. This way it cuts the freight costs down and drives the purchase price down to you even further!
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Credit card & internet fraud is a risk, How do you keep safe?
Credit card & internet fraud is a risk, How do you keep safe?
To start with, our customers need to be confident that we are who we say we are. Best way around that is go to our contacts page and give us a call. We will gladly put your mind at ease. Secondly, we never see any details of your credit card. We have our online purchasing run through Stripe. Stripe has a brilliant name for security and great innovation when it comes to credit card security.
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How do I pay for the parts?
How do I pay for the parts?
You currently have two options: – Credit card in our safe purchasing facility – Paypal Once you click to purchase your parts you get given an option of the two above. If you would prefer to purchase by T/T feel free to give us a call or send us an email and we will make it suit your needs.
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COOPERATION BRANDS

Check out all of the brands we deal with below:Caterpillar, Doosan, Yanmar, Sany, Kobelco, ISUZU, Hyundai, Volvo, Komatsu, Hitachi etc.

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